The rise of Generative AI has ratcheted up the urgency for enterprise business leaders to implement AI-powered chatbots in their organizations to improve customer satisfaction, increase productivity, and grow sales.

Emerging AI chatbot vendors can help quickly roll out this capability (see all vendors). These vendors enable the deployment of AI-based enterprise chatbots without needing to write code, either through their own or by integrating with third-party AI technology. Such chatbots are able to automatically generate text responses through the use of large language models and learn to improve their responses over time. They can facilitate a range of functions in the enterprise such as customer service, HR, IT, and sales, and across a variety of industries including finance, retail, healthcare, and hospitality.

How should enterprise leaders go about selecting the right vendor? As we previously shared, the Daybreak Sunrise is a framework for enterprise business leaders to evaluate emerging technology vendors in the same category. Below we present the Daybreak Sunrise for Emerging AI Chatbot Vendors.

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We define emerging vendors as those that offer newer capabilities that can potentially accelerate your unique business goals; we use recency of venture funding as a proxy for identifying such vendors as measured by investors betting of late on their product and technology visions. Specifically we look at vendors who have received funding over the last 2 years.

Typically the vendors on the leftmost segments have more nascent emerging capabilities while those on the rightmost segments are accelerating their growth trajectory. No one segment is inherently better than another segment, and enterprises should select from the emerging vendors on the Sunrise based on their unique capabilities. Thus, it is important to note that the Daybreak Sunrise provides just the very first step in a holistic top down process to evaluate emerging vendors. From here, vendors should be analyzed through briefings and product demos, and ultimately shortlisted based on their unique features and technology offerings that match the needs of your enterprise. We can help with that.