The rapid emergence of generative AI and ChatGPT has intensified the need for enterprise business leaders to adopt AI-powered chatbots. These chatbots have the potential to enhance customer satisfaction, boost productivity, and grow sales. Whether you are in customer service, HR, IT, sales, or marketing, you’ll want to know how AI chatbot vendors can enhance your organization.
We highlight the landscape and trends of AI chatbot vendors.
We identify the 10 emerging AI chatbot features and assess vendors.
We analyze vendors and highlight their product and AI capabilities.
The rapid emergence of generative AI and ChatGPT has intensified the need for enterprise business leaders to adopt AI-powered chatbots. These chatbots have the potential to enhance customer satisfaction, boost productivity, and grow sales. Whether you are in customer service, HR, IT, sales, or marketing, you’ll want to know how AI chatbot vendors can enhance your organization.
We highlight the landscape and trends of AI chatbot vendors.
We identify the 10 emerging AI chatbot features and assess vendors.
We analyze vendors and highlight their product and AI capabilities.
This report provides valuable insights into the evolving landscape of AI chatbot vendors, including the product trends and capabilities coming to the enterprise. We delve into the offerings of ten selected vendors – Cognigy, Gupshup, Hyro, Kore.ai, Laiye, PolyAI, Sobot, Spitch, Voiceflow, and Yellow.ai – and evaluate them. By conducting interviews and product trials, we showcase the AI capabilities across emerging vendors and advantages they can offer to your enterprise. We also measure how vendors stack up against a 10 point AI feature criteria.
These vendors and capabilities are applicable to a host of industries including financial services, healthcare, retail, real estate, and education, and others.
In this 47 page report, you’ll get
○ Product overview
○ AI Feature Matrix scores
○ Product highlights
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